Services · Step 3
Support for the whole life of the machine.
A qualified machine has to stay qualified. We support it with the engineers who designed it.
What we offer
Keeping your line running and compliant.
Preventive maintenance
Scheduled visits and checks to keep performance within the qualified range.
Spare parts
Original parts from Bologna, with recommended stock for critical items.
Remote assistance
Diagnosis and guidance from our engineers without waiting for a visit.
Training
Refresher and new-starter training for operators and maintenance staff.
Upgrades
Software and hardware updates as your formats and requirements change.
One contact
A named contact at ASTRACEC for your site.
Service levels
Agreed with you, in writing.
Service agreements define response times, visit frequency and spare-parts stock for your site. Terms depend on your location and production needs.
Standard service levels are to be confirmed by ASTRACEC.
Worldwide
Time zones and languages.
Support is provided from Bologna (Central European Time) in English and Italian. In India, our partner SVAN in Mumbai provides local contact. Partners for other regions are being appointed.
- Europe: directly from Bologna
- India: with SVAN, Mumbai
- Other regions: from Bologna, partner network in development
Questions about support for your site?
Tell us where your plant is and which machine you run or plan to run.